Refund policy

ZOLA VII products are made to order through print-on-demand fulfillment partners. Because each item is produced specifically after an order is placed, we do not accept general returns or exchanges for buyer’s remorse, change of mind, incorrect size selection, or ordering the wrong color/product.

    We do not provide a general return address for fulfilled orders.

   Damaged, Defective, Misprinted, or Incorrect Items

    If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of receiving your order.

    Email support@zolavii.com with:

    - your order number

    - the email used at checkout

    - clear photos of the item and issue

    - a short description of the problem

    If the issue is confirmed, we will work with our fulfillment partner to provide a replacement or another appropriate resolution.

    Lost Orders

    If your order appears to be lost in transit, contact us within 30 days of the estimated delivery date.

    Email support@zolavii.com with your order number and the email used at checkout so we can review the shipment and work with our fulfillment partner on a resolution.

    Color and Print Variation

    Minor differences in color, print placement, texture, or final appearance may occur due to production conditions, garment materials, screen displays, and print equipment.

    Small variations within normal production tolerance are not considered defects.

    Wrong Address

    Please make sure your shipping address is complete and correct before placing your order.

     If an order is delayed, returned, lost, or disposed of because of an incorrect or incomplete address entered at checkout, we may not be able to offer a free replacement or refund. A new order may need to be placed at the customer’s expense.

    Rejected or Unclaimed Packages

    If a package is rejected by the recipient or goes unclaimed, it may be returned or disposed of by the carrier.

    In these cases, we may not be able to offer a free replacement or refund. Additional shipping costs may apply if a replacement order is created.

    Order Cancellations

    Orders may enter production shortly after purchase.

    If you need to request a cancellation, contact support@zolavii.com as soon as possible. We cannot guarantee cancellation once production has started.

    Refunds

    Refunds are reviewed case by case.

    If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank, card provider, or payment processor.       

Contact For all order support, contact: support@zolavii.com

    Business Mailing Address:

    ZOLA VII #387

    7726 N First St

    Fresno, CA 93720